Are computer repair problems getting to be too much for you? I offer emergency data recovery services, hardware replacement, malware removal, wireless networking and more exclusively in the Cleveland, Ohio USA area.

Computer Repair

As bad as computer repair problems are, this difficulty is compounded even more by the need to find a capable, reliable and affordable technician to resolve them. I have the skills, experience and patience to deal effectively with an array of PC issues. I offer these computer repair services and more for both home and business:

  • Advise on the selection of a new computer based on the customer's need for the next five years.
  • Configuration of high speed internet modems and their accompanying routers.
  • Configuration of wireless printers, networked printers, networked drives and shared folders.
  • Emergency data recovery and restoration for hard disk crashes.
  • General software maintenance and troubleshooting.
  • Recovery of deleted and/or missing files.
  • Removal of malware.
  • Replacement of CD/DVD drives, hard drives, iPad glass digitizers/lcd screens, laptop lcd screens, memory modules for laptop/desktop PCs, wired/wireless networking adapters as well as power supplies for desktop PCs.

I pride myself on approaching your troubleshooting challenges with 100% effort. While a successful outcome is never guaranteed, I try to utilize all my creativity and resourcefulness to achieve a positive end result. One of the cornerstones of how I handle computer repair is tenacious research on the internet. Even if I don't know how to solve a problem at first, I can usually research a solution online to achieve a good result for the customer.

I typically deal with PC issues using a "three pronged" approach:

  • I first isolate the location of the problem.
  • Next, I attempt to determine the cause of what is happening.
  • Finally, I apply an appropriate solution to resolve the issue.

Many times annoying malware pop-up screens are benign in nature. Quite often, I can remove these nuisances using manual methods as opposed to doing a full virus or spyware scan. The removal techniques vary from one scenario to the next. It all depends on the nature of the problem. This usually works well with a handful of infections.

With a large number of viruses and spyware infections, it may become a logical or aka software crash. In this scenario, the PC is usually malfunctioning to such an extreme that the Windows operating system has been damaged so badly that the computer won't boot. Or the PC may boot up, but it runs so poorly that it is no longer usable. The only option left at this point is to back up all the files and folders that need to be saved for future restoration to external media. I have data transfer cables to easily facilitate this. After a new Windows installation has been established, the previously backed up files and folders will be restored to the computer. I also install free security software. This keeps most malware out of the PC as long as it is kept updated on a regular basis. I like to set up a free registry scanner to keep the Windows system registry from becoming bloated with unneeded, redundant, or nonexistent entries. This helps the PC run a little more smoothly.

I can sometimes deal with physical hard disk crashes as long as it doesn't involve a read/write head crash or another severe condition. I may be able to recover some files or parts of files with file recovery software I have, depending on the condition of the hard drive. In case of severe damage, the hard drive will need to be sent out to a data recovery company that has a sterile "clean room". Once there, the technician will perform an invasive data recovery operation to recover data from the internal disk platters. These data recovery clean rooms tend to have a high rate of success, but the cost of the service can be quite steep.

I strongly urge customers to set up some kind of automated data back up system. Whether it's a scheduled task to copy data to an external hard drive or a cloud based system, you need to have something for this critically important chore. This is by far the best defense against hard drive crashes and vicious malware attacks.

Have you ever deleted or misplaced files and folders by accident? It's very frustrating isn't it? I can usually recover them with deleted file recovery software. As long as the hard drive has not been formatted or not much new software has been written to the disk since the mishap, I can typically get the information back for you.

One especially disturbing threat nowadays is the rise of "ransomware and scareware". These malware menaces attack your PC and try to make you think you did something illegal or they try to flat out extort money from you. "FBI Moneypak" is a frightening form of scareware that will show a realtime picture of you they capture and feed back from your computer's webcam against an official looking FBI backdrop on your computer. Aside from locking up your PC, it may even show a picture of the President of the United States pointing a finger straight at you! "Cryptowall" is an especially vicious form of ransomware. It will encrypt your documents, pictures, etc. while demanding money from you to obtain decryption software from the crooks who launched it into your computer. Their decryption software offer is only good for a limited time, then the price goes up and eventually they withdraw their offer to restore your files to their previous unencrypted state. As long as the "Cryptowall ransomware" doesn't nuke your "Volume Shadow Copy", there is a decent chance I can get your files and folders back with the most recent version. As I previously mentioned, success can't always be guaranteed in some situations.

In addition to the Cleveland area, I am also available in the counties of Ashtabula, Geauga, Lake, Lorain, Medina, Portage and Summit in the state of Ohio. I can usually respond within 24 to 48 hours. I can work evenings and weekends if necessary to troubleshoot your problem. Please use my email and phone contact page to contact me today for assistance with your computer repair problems.

Copyright 2010-2015 Douglas Miller